FAQs

Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

A: As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-2 days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the USPS transit time from our store to your shipping address. Allow 2-6 business days for receipt within the United States.

Q: CAN I PLACE AN ORDER BY PHONE?

A: Yes. If you would like to order by phone, a Customer Service associate will assist you to complete your purchase. Please call My Poor Feet customer service at 412-787-6340 or our toll free number 1-866-726-2556.

Q: WHAT ARE THE COSTS?

A: All shipping over $25.00 is FREE.

Q: WHAT IS YOUR RETURN POLICY?

A: To see our Return/Exchange Policy and instructions for making a return or an exchange, see our "shipping and returns" section.

Q: CAN I MAKE A RETURN ON AN ITEM PURCHASED FROM THE PHYSICIAL STORE?

A: Items purchased at the store must be returned in person.

Q: WHY CAN'T I PRINT MY RETURN LABEL?

A: If you are experiencing difficulty printing your return label, we are happy to assist you. Contact Customer Service toll-free at 1-866-726-2556. Please note that return labels must be printed within 10 days of being created.

Q: WHY DOESN'T THE TRACKING NUMBER WORK?

A: It may take 24 hours before tracking information appears on the shipping carrier's site. 

Q: HOW CAN I CANCEL MY ORDER?

A: Contact Customer Service toll-free at 1-866-726-2556 as soon as possible after placing your order. Please note that your order can only be cancelled during processing phase. Processing time typically ranges from 1-2 business days. Once the order is shipped, it cannot be cancelled.

Q: HOW CAN I CHANGE MY ORDER?

A: Contact Customer Service toll-free at 1-866-726-2556 as soon as possible after placing your order. Please note that changes to your order can only be made during processing phase. Processing time typically ranges from 1-2 business days. Once the order is shipped, it cannot be changed.